At Infinity Hearing, our audiologists determine if you would benefit from a hearing instrument or not. If so, your audiologist will review all the available options with you, and help you select a device that best meets your specific hearing and listening needs.
Once you have ordered your hearing aids and they have arrived in the office, we will contact you to schedule a fitting. At the time of fitting, your audiologist will digitally program your hearing aids, customizing them to meet your specific needs (fitted to match your prescription). Your audiologist will also go over the use, care, and basic cleaning for your devices.
If you ever have issues with the operation of your devices or need adjustments, please contact our office to schedule a follow-up appointment.
Hearing aids need to be cleaned on a regular basis because of ear wax and debris buildup within the hearing aid(s) over time. If you are unable to clean your hearing aids yourself, please schedule an appointment to bring them in for a professional cleaning.
Generally, we can fix most hearing aids made by most manufacturers, including but not limited to Phonak, Oticon, Signia, Starkey, Resound, and Widex. We cover basic repairs, including ear wax and debris removal within the hearing aids. Excess ear wax and debris can cause damage to internal parts. With proper cleaning and care, these basic repairs can be avoided.
For hearing aids that are more than several years old, they sometimes need special attention. Since they are small devices that house many, miniature electronic parts that wear out over time, it is not a bad idea to get them serviced every few years to ensure they are working properly and efficiently for you.
If you have older hearing aids that are out-of-warranty, we will assess whether or not they are worth your investment to have them repaired. If you bought them from an online store or from Costco, they may not be worth the cost of the repair.
In the event that we are unable to fix your hearing aids in-house, we will need to send them out to the hearing aid manufacturer for repair. They have skilled technicians to address more complex repairs that cover: exposure to water, physical damage from being dropped or stepped on, or exposure to high levels of humidity or prolonged exposure to extreme temperatures.
Most new hearing aids come with a warranty that covers repairs, and generally, the warranty period is for 3 years, but some are for 2 years. The actual time period depends on the manufacturer. If you ever have questions about your warranty, please don’t hesitate to contact us.
Hearing aid batteries are included with all hearing aid purchases.